Terms and Conditions of Contract

1. Site Conditions and Access

1.1. The Client shall provide free use of all necessary welfare facilities and skips for the duration of the works.
1.2. A suitable Asbestos Research and Demolition (R&D) survey report, identifying all hazardous materials, must be issued to the Contractor prior to the commencement of any works.
1.3. The Client shall ensure all work areas are clear of obstructions and provide full, uninterrupted access for the duration of the project to enable the Contractor to perform its duties.
1.4. All quoted works are to be carried out during normal working hours (Monday to Friday, 8:00 am to 5:00 pm). Any requirement for work outside these hours is not included and will be subject to a separate quotation.

2. Quotation Basis and Variations

2.1. This quotation is based on the information, specifications, and ceiling height of 2.4 metres provided to date. It is subject to final design confirmation.
2.2. Any variations to the agreed scope of works, or any delays and stoppages caused by the Client, will be charged as additional works at the Contractor’s prevailing rates.

3. Payment Terms and Title

3.1. Interim payments will be invoiced at agreed stages for works completed and for materials purchased.
3.2. The Contractor reserves the right to suspend all works and withdraw from site if any invoice remains unpaid beyond its agreed payment terms.
3.3. Title to all materials and equipment supplied shall remain with Flagship AV Ltd until full payment for the entire contract has been received.

4. Special Order Items

4.1. Definition: “Special Order Items” are defined as any products customised to the Client’s specification, procured specifically for this contract, or not held in standard inventory.
4.2. Payment Terms: Full payment for Special Order Items is required in advance before they are ordered.
4.3. Non-Cancellable and Non-Returnable (NCNR) Policy: All Special Order Items are on a strict final sale basis. By approving this quotation, the Client acknowledges and agrees that the right to cancel or return these items is expressly waived. No refund will be issued once the order has been processed with the supplier.
4.4. Customer Acknowledgement: The Client’s signature, written approval, or other formal acceptance of this quotation constitutes agreement to these Terms and Conditions. It confirms the Client’s understanding that they are fully responsible for the entire cost of any Special Order Item, irrespective of any subsequent changes to the wider project.